The following conditions apply to all orders placed by the customer (hereinafter referred to as “You”) to Lucrat OOD, Bulstat 131318272, referred to below as “us” or “we”), on the site, the mobile version or the mobile application of Participants.bg, or by phone via (collectively referred to as “Participants.bg”).
By using Participants.bg and/or placing an order, you agree to be bound by the terms and conditions set forth herein (“Terms”). Please make sure you read and understand the Terms before placing your order.
Orders may be placed by companies and individuals over the age of 18 who are not placed under guardianship.
We reserve the right to change these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be the one published on Participants.bg at the time you place the order.
Participants.bg wants to provide the best possible online experience. To accomplish this, we must ensure that we provide high quality and timely services. You understand and agree not to (i) send, transmit, re-distribute, upload or advertise any messages or content that may harm or negatively impact our business, products or services; (ii) act in a manner or use any device that restricts, disrupts, interferes with or delays the use of Participants.bg by another user or that affects the security of the site or (iii) use any device or attempt to use any facility, software, tool, tool, script or other device or mechanism (including without limitation spiders, bots, robots, avatars or intelligence tools) to search or navigate the site or copy content from the site. We reserve the right to immediately deny access to the Site and terminate the account of any user who violates this provision or any other provision related to the Terms and Conditions.
Prices and expenses
The prices shown on Participants.bg include the value added tax due by law. There are no delivery costs. Ordering and receiving the service is done entirely online, on the Participants.bg platform. and by email.
You can make a request through Participants.bg or by phone. Please visit our contact page for further information.
After making a request, if you have provided us with your email address, you will receive a confirmation email. The email will contain information on how you will receive the service you have requested.
Pаrticipants.bg diligently receives and processes requests, ensuring that the order is sent to the customer’s email address.
Participants.bg strives to ship orders in the shortest possible time and in the order in which they were placed. We aim to ship the order within 5 to 7 working days of order confirmation.
Before ordering, if you have provided us with an email address, you will receive a confirmation email with information on when the order is expected to be shipped.
You can cancel/withdraw an order up to 3 days after a request is made. If you have paid, we will refund you. If you wish to cancel your order, please notify us in writing by email.
Bank Transfer, Credit and Debit Card
You can pay by bank transfer, credit or debit card (VISA or Mastercard). The corresponding amount will be requested immediately on your card, but will not be debited before the request is sent. Participants.bg reserves the right to check the validity of the credit or debit card, its status in relation to the value of the order. We may refuse to fulfill requests depending on the results of these checks.
Participants.bg is not responsible for consequential losses which are a side effect of the main loss or damage, for example loss of profit or loss of opportunity; or be unable to fulfill a request or meet any of our other obligations under these Terms and Conditions where such inability is due to an event beyond our control which includes but is not limited to fire, flood, storm, riot , civil unrest, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on Participants.bg will be limited to the total price of your order.
If you have any problem with the service you purchased from participants.bg online and you were unable to resolve the dispute with participants.bg, then you can submit a complaint to the EU online dispute resolution platform (the “ODR Platform”).
The ODR platform offers consumers and traders within the EU the opportunity to try and achieve out-of-court settlement of complaints arising from online purchases. This single entry complaints platform is a simple and interactive website that is free and available in all official EU languages. Using the ODR platform, the consumer and merchant can find the appropriate dispute resolution authority and then go through the process to find a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.
Participants.bg is not responsible for indirect losses that are a side effect of the main loss or damage, for example loss of profit or loss of opportunity; or be unable to fulfill a request or meet any of our other obligations under these Terms and Conditions where such inability is due to an event beyond our control which includes but is not limited to fire, flood, storm, riot , civil unrest, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on participants.bg will be limited to the total price of your order.
If you are unsatisfied with the services you have received, participants.bg will comply with all legal provisions for guarantees. Please let us know by email or phone.
Participants.bg reserves the right to transfer or offer as a pledge to third parties all claims for payment that have arisen in connection with the delivery of goods.
If any part of these Terms is rejected or found invalid by a court or regulatory authority, the other Terms will continue in effect.
Ownership of rights
All intellectual property rights, such as trademarks and copyrights of Participants.bg, remain the property of Lucrat OOD. Any use of Participants.bg or its content, including copying or storing this content in its entirety or in part, except for your personal, non-commercial use, is prohibited without permission from Participants.bg.
Information about the company
VAT registration: BG131318272
Address: Sofia, 11 Manastirska Street
MALL: Angelina Ivancheva and Irina Gerdzhikova