The Privacy and Personal Data Protection Policy is based on the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council dated April 27, 2016. It concerns the protection of natural persons in connection with the processing of personal data and the free movement of such data, as well as the repeal of Directive 95/46/EC (“Regulation (EU) 2016/679”).

Data for the administrator: Lucrat OOD

Lucrat OOD, with EIK 131318272 with headquarters in Sofia, 11 Manastirska Street, is the administrator of personal data on the website The administrator processes personal data lawfully, in good faith and in a transparent manner. Data protection officers are Angelina Ivancheva and Irina Gerdzhikova, Lucrat OOD, with email address:


The administrator, Lucrat OOD, is committed to protecting the personal data of visitors to the site: In this statement, we explain how we will accept your personal information.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our websites. By using our websites and agreeing to our policy, you consent to our use of cookies in accordance with the terms of this policy.

Collection of personal information

The administrator, Lucrat OOD, may collect, store and use the following types of personal information:

  • Information about your computer and about your visits when using the administrator’s websites, including your IP address, geographic location, browser type and version, operating system, duration of visit, pages visited;
  • Information you provide to us when registering on our websites, including email address;
  • Information you provide when registering on our websites, including your name, address, telephone number;
  • Information related to any actions you take on our Services, including your name, address, telephone number, email address;
  • Information contained in or related to any communication made/sent through our website, including the content of the communication, metadata associated with the communication;
  • Any other personal information you have chosen to send to us.

Before you disclose to us the personal information of another person, (a third party), you must obtain permission from that person, both for the disclosure and for the processing of their personal information in accordance with this policy.

Use of your personal data

Personal information provided to us by you will be used for the purposes set out in this policy. We may use your personal information to:

  • Administration of our websites;
  • Customize our websites for you;
  • To enable you to use the services on our websites;
  • So that we can provide you with the services available through our websites;
  • The administrator, Lucrat OOD, will not provide your personal information to third parties, regardless of what purposes, without your express consent.

Disclosure of personal Information

We may disclose your personal information to any of our employees, consultants or other subcontractors as is reasonable and necessary for the purposes set forth in this policy.

Except as provided in this policy, we will not provide personal information to third parties.

International data exchange

The information we collect may be stored, processed and transferred between any of the parties we work with, after your express information and consent, in accordance with this policy.

Preservation of personal information

The administrator, Lucrat OOD, implements technical and organizational measures to prevent the loss, misuse or deletion of provided personal information.

The administrator, Lucrat OOD, stores the provided personal information on password-protected servers.

You agree that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.


The administrator, Lucrat Ltd. reserves the right to update its privacy policy periodically by posting a new updated version on our websites.

You can review the policy periodically to ensure you are happy with any changes to it.

The administrator, Lucrat OOD, may notify you of policy changes by e-mail or through a private messaging system on our web pages.

Your rights

You may request that we provide you with any personal information we hold about you at any time.

You can address a request for personal information to the responsible officials, Angelina Ivancheva and Irina Gerdzhikova, Lucrat OOD, with the email address:

Other websites – third parties

Our websites may contain hyperlinks to and details of third party websites.

We have no control over them and are not responsible for the privacy policies and practices of third parties.

Updating information

Please let us know if the personal information we have about you needs to be corrected or updated.


Our websites use cookies.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The ID is then sent back to the server every time one of the server’s pages is loaded.

Cookies can be “persistent” cookies or “session” cookies:
persistent cookies will be stored by the web browser and will remain valid until the expiration date, unless deleted by the user before the expiration date; a session cookie on the other hand will expire at the end of a user session when the web browser is closed.

Cookies generally do not contain any information that personally identifies a user, but personal information stored about you may be linked to information stored and obtained from cookies.

We use both types of cookies on our websites.

Most browsers allow cookies to be blocked. The user is free to block them at any time.

Blocking all cookies will have a negative impact on the use of many websites.
If you block cookies, you will not be able to use all functions of our websites.

You can delete cookies already on your computer;
Deleting cookies will have a negative impact on the use of many websites.

In order to analyze the usability of the site, personalization of the advertisements on it and to provide you with the possibility of connection via social networks, we have integrated the following program code of external service providers on our sites:
Google Analytics – for analyzing traffic and site usability. You can use a service to anonymize your IP address by installing the following plugin:

Google AdSence – contextual advertising service.
Facebook Pixel – an ad personalization service.
Facebook Messenger – a service integrating the Messenger Platform on our sites.
Facebook page – a service for personalizing ads and promoting services and events.
LinkedIn – page for promoting services and personalizing ads.
Instagram – a service for personalizing ads, promoting services and events.
Tweeter – a service for personalizing ads, promoting services and events.

Each of the services mentioned above may use its own analytical and advertising cookies, the information of which we do not directly associate with you and your personal data. You can restrict or delete these cookies in the ways described above.

Information about the competent supervisory authority

Personal Data Protection Commission:
Address: Sofia 1592,
Blvd. “Prof. Tsvetan Lazarov” No. 2
Phone: +359 2 915 3 518